FAQ

1. How long are shipping times? 

Your item will be shipped in 1-3 days after placing your order, and then take 10-20 days to reach your doorstep. Each product has a different delivery time that you can find in the product description. 

2. Whats your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability, every return has a carbon footprint. So just tell us what went wrong, include an image and we will give you your money back in full. Then, if possible, you can donate your item to a charity or recycle it. 

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package then please go ahead and do one of these things: Recycle, donate or enjoy it. 

4. What happens if I receive the wrong item?

If theres an issue with your order - If its the wrong size, wrong colour, defective or otherwise not exactly what you wanted. Then simply notify us and we will give you refund. There is no need to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and will get you a new one.